7/18/2019 - CJAMS In Action - Case Worker Dashboard
In a previous “Jam”, we wrote about the CJAMS Dashboard and how it can be tailored, giving workers a personalized feel and enabling them to perform their jobs more efficiently. This “CJAMS in Action” video highlights a few of CJAMS’ new dashboard features and shows you just how simple it is to access, navigate, and personalize the case layout within CJAMS, putting a fresh, new take on day-to-day organization and work.
More “CJAMS in Action” videos will be coming soon to provide you a closer look into CJAMS’ features and functionality. Questions or comments? Send an email to email@example.com.
7/11/2019 - CJAMS and SmartyStreets Address Verification
How many times have you seen duplicate addresses in the system that are just slightly different from one another? How many times have you traveled to an address to find that it does not exist? CJAMS will have a built-in address verification tool called SmartyStreets that will help improve data quality and minimize incorrect addresses. The tool is automatic. When you type an address into CJAMS, a suggested address in official USPS format will pop up, giving you the option to select that address or continue to use the one you are typing. This is one of many CJAMS features that will save you time and help make your job easier!
Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
6/27/2019 - CJAMS Dashboards: An Efficient Start to the Day
The Dashboard is a significant feature of the Child, Juvenile and Adult Management System (CJAMS). It is the first screen that appears when Intake Workers,Case Workers, and Supervisors log in to the system and is the starting point for them to perform their daily work. The first time workers access CJAMS, their default Dashboard page will appear showing their assigned tasks. Dashboards can be customized to the specific needs of the worker. For example, the Case Worker Dashboard screen can show the ‘My IR INTAKE’ section at the top of the screen, displaying the number of IR cases currently assigned. The “To-Do” and “My Task” sections can also be added to help with task management. These and other upcoming features make the Dashboard an efficient one-stop landing spot! Note: The screenshots provided are subject to change as CJAMS continues field testing. Questions or comments about CJAMS or MD THINK? Please email email@example.com.
6/20/2019 - CJAMS’ Voice to Text Dictation Feature
How many times have you been interrupted when you were writing the details of your report and later found it difficult to recall the specifics of the event or even to decipher the notes that you had quickly jotted down? Well, CJAMS will help with that! It can turn your voice into text, so you can dictate your narrative statements and notes. Just imagine how much time you will save speaking directly into your computer or smartphone to document case information rather than having to type it. CJAMS’ dictation feature will provide a faster, easier way to document case information, especially when using a mobile device. To enter your narrative, simply click on the “Narrative” button in CJAMS and a text box will appear. Then, click on the microphone at the bottom of the screen and start speaking—it’s that simple! If you need to edit your narrative, no problem. Changes can be made until the narrative is approved by a supervisor. We all know how critical accurate documentation is. CJAMS will make it easy and will enable you to complete your daily tasks more efficiently. In CJAMS, it’s a good thing to be a “dictator!” Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
6/13/2019 - CJAMS is Loaded with New Features!
One of CJAMS’ most valuable features is the ability to access the system from mobile devices so it can be used in the field. However, this is not the only capability that will make work faster and easier for Child Welfare and Adult Services employees. Check out the other features CJAMS has in store:
Dashboards to help manage caseloads;
Alerts and notifications to remind and prompt;
More ways to find client information;
Upload and attach documents to a specific point in the case;
Voice to text function (i.e. user dictates and system types the text in narrative fields); and Much, much more!
Questions or comments about CJAMS or MD THINK? Please email email@example.com.
5/30/2019 - CJAMS Field Testing Begins in Washington County
CJAMS moved into a new phase this week when Washington County LDSS began testing the Child Welfare modules from their office in Western Maryland. During this field test, a selected group of Child Welfare workers, supervisors and fiscal staff continue their normal work in CHESSIE, but also perform that same work in CJAMS to ensure the results are consistent. Parallel testing takes extra work by the Washington team, but it is excellent practice for the testers and it will provide valuable feedback to the technical team as they prepare CJAMS for production. A big THANK YOU to Washington County whose efforts will benefit the rest of Maryland when CJAMS is operational statewide later this year! Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
5/23/2019 - Testing CJAMS With Child Welfare Scenarios
New systems, such as CJAMS, may look sleek, live in “the cloud” and have the latest “bells and whistles,” but the thing that really matters is how well it supports the work of those who will use it to do their job. To help ensure CJAMS can support Child Welfare, six staff members from Washington LDSS spent a week in the MD THINK test lab working through 35 actual scenarios. The scenarios covered a broad range of work, such as “Intake – Child Protective Services – Neglect – Screen In;” “Case Management – Out of Home – Program Assignment and Ending the Placement;” and “Foster Care – Voluntary Placement.” The valuable feedback and improvements that came out of scenario testing is helping to fine-tune CJAMS and ensure it meets the needs of Child Welfare workers throughout the State of Maryland. Questions or comments about CJAMS or MD THINK? Please email email@example.com.
5/9/2019 - Keeping Your CJAMS Skills Fresh After Training
One goal of CJAMS training is to be “just in time” so that you do not lose the skills and knowledge you acquire. However, to accommodate the large number of people needing CJAMS training in each phase, classes will begin approximately four weeks before your county goes live. This means many people may have a gap between training and go-live. To help you maintain your skills during this gap, trainees will be provided access to a practice version of CJAMS called the ‘sandbox.’ The sandbox is an up-to-date replica of CJAMS built in a safe environment. You will have unlimited access to revisit what you learned in training, run practice cases, or just play around and familiarize yourself with all that CJAMS has to offer. See you at the playground! Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
5/2/2019 - CJAMS Training Covers All the Bases
What do baseball and CJAMS training have in common? They both cover all the bases. From the very beginning, CJAMS has been a collaborative effort between the developers and the local offices. We want you to be able to hit the ground running with CJAMS after you receive training, so we are making sure we cover all the bases. It’s not uncommon for training to elicit policy and procedural questions. To ensure that you have prompt answers to these questions, a technology expert will be available at the training sessions, and policy and procedural specialists will be available during a daily call to answer questions and clarify any inconsistencies. This is part of our commitment to ensure that you are prepared to engage with CJAMS from day one. Questions or comments about CJAMS or MD THINK? Please email email@example.com.
4/25/2019 - CJAMS Training Prepares Users for Go-Live
CJAMS is a major leap forward from DHS’ current case management technology with a cleaner look, easier navigation and enhanced capabilities; so using CJAMS will be very different than using MD CHESSIE. To ensure Child Welfare (CW) and Adult Services (AS) workers are ready and able to use CJAMS on day one, MD THINK and DHS will train all CJAMS users through a blended learning approach. Various training methods will be used, such as in-person Instructor-led Training (ILT), e-Learning modules and short instructional videos. Support materials will also be provided as part of training, such as tip sheets, user guides and how-to videos, all of which will be accessible on the DHS intranet. CJAMS Training is committed to providing CW and AS workers with the knowledge and skills they need to be successful on the first day of go-live. Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
4/18/2019 - CJAMS User Testing Workgroups
An important part of developing a system like CJAMS is ensuring the workers who will use the system are involved in the testing process. This process is known as User Acceptance Testing (UAT.) During UAT, a small group of DHS users will test CJAMS’ functions, features, and ease of use. They will take real-world work scenarios and test CJAMS end-to-end to ensure they will be able to do their jobs in the new system. UAT takes place after the system is developed and before training is delivered. Input from CJAMS end users is helping to build an innovative case management system that allows users to easily input, collect, share, and approve critical information that helps serve Maryland families. Questions or comments about CJAMS or MD THINK? Please email email@example.com.
4/11/2019 - CJAMS Training is a Collaborative Effort
To design and develop an effective technology training program, it is critical that the workers who will use the technology are involved in the training creation process. Since, November 2018, DHS local and central staff have been part of the CJAMS Training Workgroup. The individuals were identified by their local Directors to work with the CJAMS Training Team to ensure the training will meet the needs of the Child Welfare, Adult Services, Juvenile Services, Finance and Title IV-E workers. Some of the local staff will be trained to help deliver CJAMS training as part of the CJAMS Train the Trainer (TTT) program. Starting with CJAMS Pilot Train the Trainer courses in Spring 2019, participants will learn how to teach, share, and assist users during the CJAMS rollout. As CJAMS becomes part of the everyday routine, they will provide support to their colleagues in their local offices. Train the Trainer begins the journey to learning and using CJAMS. Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
4/4/2019 - CJAMS Collaborates with DHS through User Story Groups
CJAMS is jammin’! How? CJAMS developers on the MD THINK team are collaborating with “User Story Groups” within DHS’ Social Services Administration. What are they and what do they do? Who? They are DHS staff that will use the CJAMS application. What? They write real-world case-related scenarios into “User Stories” that help developers understand the flow of their case management work. Why? To inform the CJAMS application developers of what the new system needs to do so the case managers can do their jobs effectively. When? The groups started in April 2018 and will continue to shape development until CJAMS is fully rolled out. What does this mean? The collaboration between the MD THINK development team and DHS case managers helps ensure that CJAMS will have the necessary functionalities to support the work of DHS Child Welfare, Adult Services, Finance, Title IV-E and OLM. The CJAMS development process is poised to become a national model for development of case management systems. Questions or comments about CJAMS or MD THINK? Please email email@example.com.
3/28/2019 - How Will CJAMS Help You Do Your Job?
CJAMS will deliver many improvements to Maryland’s Child Welfare, Adult Services, and Juvenile Services programs. One of the key benefits of the new system will be the ability for staff to access case information from any location and work using multiple mobile devices including phone, tablet, or laptop. Staff will be able to connect with and support customers quickly and efficiently, even in a customer’s home. The mobility CJAMS provides will make it easier, faster and more efficient to collect case information, create case assessments, and generate reports. For more information on other features and benefits of CJAMS, reference the CJAMS Overview. Questions or comments about CJAMS or MD THINK? Please email firstname.lastname@example.org.
3/21/2019 - What applications will be built on the MD THINK platform?
CJAMS will be the first major application to be fully developed on the MD THINK platform, followed by Eligibility & Enrollment (E&E) and Child Support Administration (CSA) over the next two years. Each new MD THINK application supports a different DHS administration and replaces the older applications currently in use. CJAMS supports DHS Social Services Administration and replaces CHESSIE. E&E supports DHS Family Investment Administration (FIA) and replaces CARES. CSA supports DHS Child Support Administration (CSA) and replaces CSES. E&E was the first application to go live in 2018 with one module, Long-Term Care (LTC). CJAMS will be fully implemented by the end of 2019 and the goal is for E&E and CSA to be completed by the end of 2020. Questions or comments about CJAMS or MD THINK? Please send an email to email@example.com.
3/14/2019 - What is the Cloud ?
You may have heard that MD THINK is “in the cloud,” but what does that mean for you and your day-to-day work? The cloud is a computing system that allows shared data storage, system mobility, and increases the availability of services by sharing IT resources. This cloud-based platform enables CJAMS and the other applications on the MD THINK platform to “talk” to each other better, and they can be accessed from anywhere with a secure internet connection. MD THINK is one of the first cloud-based solutions for human services in the nation and will give workers in the field access to information and features that will improve their service to Marylanders. Stay tuned for next week’s “CJAMS Jam of the Week!” Questions or comments about CJAMS and MD THINK? Send an email to firstname.lastname@example.org.
3/7/2019 - What is Shared Technology Platform?
CJAMS is one of several applications being built on the MD THINK “shared technology platform.” The platform concept is straightforward: technical applications uniquely support their programs while sharing the things they have in common, such as data and security. Applications built to service SSA, FIA and CSA programs can work from the same shared information for Marylanders who use multiple state programs, reducing duplication and confusion. MD THINK also invests in a robust security system that protects all applications instead of each one having to build their own security. The MD THINK platform maximizes effectiveness and efficiency. Questions or comments? Send an email to email@example.com Stay tuned for next week’s “CJAMS Jam of the Week!” Please email mdthink.info.maryland.gov with questions and comments about CJAMS and MD THINK.
2/21/2019 - Have you heard the news?
CJAMS is coming to DHS in 2019! CJAMS is a system that will support DHS Child Welfare, Adult Services, the Office of Licensing and Monitoring and DJS Juvenile Services. All supported services will be combined into a single application. CJAMS is one of the applications being developed as part of the MD THINK platform. Look for “CJAMS Jam of the Week” communications to provide details on MD THINK and CJAMS, including implementation schedules, key features, training information and much more! Please email mdthink.info.maryland.gov with your questions and comments about CJAMS and MD THINK.