Request for Proposals For Customer Service Center (CSC) Services Date Issued: July 30, 2014 Date Due: September 25, 2014 at 3:00PM EST DHS AGENCY CONTROL NUMBER: OS/CSC-15-001-SS Loading Attachment F (Revised) - Financial Proposal Form.xlsx31.28 KBFebruary 14 2020Attachment F (Revision 2) - Financial Proposal Form.xlsx31.68 KBFebruary 14 2020Attachment F (Revision 3) - Financial Proposal Form.xlsx31.63 KBFebruary 14 2020Attachment F - Financial Proposal Form.xlsx30.07 KBFebruary 14 2020Attachment R - Call Volume Matrix.xlsx232.32 KBFebruary 14 2020ATTACHMENTS - CSC RFP Documents.docx311.91 KBFebruary 14 2020Attachment X - DHR IVR CallFlow Structure.pdf483.4 KBFebruary 14 2020Attachment Y - Exit Point Report.xls50 KBFebruary 14 2020CSC RFP - Amendment 1.doc169.5 KBFebruary 14 2020CSC RFP - Amendment 2.doc165.5 KBFebruary 14 2020CSC RFP - IMPORTANT NOTICE.doc654 KBFebruary 14 2020CSC RFP Amendment 3.docx74.58 KBFebruary 14 2020CSC RFP Amendment 4.doc665 KBFebruary 14 2020CSC RFP Amendment 5.doc659 KBFebruary 14 2020CSC RFP Amendment 6.doc654 KBFebruary 14 2020CSC RFP Questions and Responses Series 1.docx51.62 KBFebruary 14 2020CSC RFP Questions and Responses Series 2.docx34.41 KBFebruary 14 2020CSC RFP Questions and Responses Series 3.docx31.74 KBFebruary 14 2020CSC RFP Questions and Responses Series 4.docx37.18 KBFebruary 14 2020CSC RFP Questions and Responses Series 5.docx73.69 KBFebruary 14 2020CSC RFP Questions and Responses Series 6.docx24.27 KBFebruary 14 2020CSC RFP Questions and Responses Series 7.docx18.33 KBFebruary 14 2020CSC RFP Questions and Responses Series 8.doc121.5 KBFebruary 14 2020CSC RFP Questions and Responses Series 9.doc80.5 KBFebruary 14 2020CSC RFP Questions and Responses Series 10.doc33 KBFebruary 14 2020CSC RFP Questions and Responses Series 11.doc35.5 KBFebruary 14 2020CSC RFP Questions and Responses Series 12.doc39 KBFebruary 14 2020DHR_CSC_RFP_Release_Version_07302014.pdf2.27 MBFebruary 14 2020List of Pre-Proposal Conference Attendees.docx29.8 KBFebruary 14 2020Pre-Proposal Conference Transcript.pdf111.32 KBFebruary 14 2020
