Baltimore City

Baltimore City DSS Administration Building

Brandi Stocksdale, LCSW-C

Director
Department of Social Services

Talmadge Branch Building
1910 N. Broadway Street,
Baltimore, Maryland 21213

All Customer Service Matters:

1-800-332-6347

Phone:

443-378-4600

TTY:

443-378-6502

Hours of Operation:

8:30 a.m. – 5:00 p.m.

Child Support Administration

Lori Keel

Director

Baltimore City Child Support Administration-East

1100 E 33rd Street, Suite 201 C,
Baltimore, Maryland 21218

Baltimore City Child Support Administration-West

2401 Liberty Heights Avenue (Mondawmin Mall)
Baltimore, Maryland 21215

Hours of operation for the East and West locations:

East:

Monday – Thursday 8:00 am – 5:00 pm,
Friday 8:00 am – 7:00 pm

West

Monday, Tuesday, Thursday, Friday 8:00 am – 5:00 pm,
Wednesday 8:00 am – 7:00 pm,
2nd Saturday of the month 8:00 am – 12:00 pm

Customer Service:

1-800-332-6347

Director:

Lori Keel

Email:

[email protected]

Form Submission:

[email protected]

Fax:

Child Support Information and Resources

Automated Customer Service Payment information:

1-844-324-3855

Drop box available at entrance for DOCUMENTS only.

Payments:

Send a check/money order (payable to: Maryland Child Support Account):
PO Box 17396
Baltimore, MD 21297-1396 (Please include your case number on your remittance)

Pay Electronically:

https://md.smartchildsupport.com/

Pay By Phone:

1-844-324-3855

Lead Attorney – Assistant Attorney General

Michelle Weisfeld

Sheriff:

Contact Information

Service Phone
Administration 443-378-4600
Adoption & Foster Care 410-685-8231
Adult Protective Services 443-423-6612
Adult Services 410-361-5000
Child Protection Services 1-800-91Prevent (1-800-917-7383)
(Available 24 hours)
Family Support Services 1-800-91Prevent (1-800-917-7383)
(Available 24 hours)
Family Investment Administration 1-800-332-6347
The Family Invesment Administration assists people in need by administering a wide range of public assistance programs. Primarily, we help people in crisis. We help city residents access put food on the table through the Supplemental Nutrition Assistance Program (SNAP); we help people get medical coverage through Medical Assistance (MA); and we help link people to the Temporary Cash Assistance (TCA) and programs to help pay their heating bills.
Financial Assistance
Supplemental Nutritional Assistance Program (Food Stamps)
Assists low-income households to have a more nutritious diet by increasing their purchasing power.

  • A household is defined as a group of people who live together, buy food and prepare their meals together.
  • Everyone in the household MUST be included on the application.
  • A household consists of parents and any children, married or unmarried under the age of 22, and any children they may have residing in the home.
  • Adult children (22 or older) can be a separate household if they purchase and prepare their meals separately. The adult child would need to file a separate application.
  • There can be several different household units in the same family, in the same home.

For example: A 3 generational home can have 3 separate households if all the generations are purchasing and preparing their food separately. Monthly benefits depend on:

  • number of people in the household
  • amount of GROSS household income
  • certain allowable expenses

Please Note: GROSS income is before taxes or anything else is taken out Food Supplement is only part of the household’s monthly food budget! Households must spend some of their own cash along with their Food Supplement benefits in order to buy enough food for the whole month.

Temporary Cash Assistance (TCA)
Promotes individual responsibility and self-sufficiency through employment while providing a time limited cash assistance program for families with minor children.

  • Provides financial assistance to families with children under 18 years of age
  • Applicants MUST have a face-to-face interview.
  • Family must meet income guidelines and complete specific requirements before the case can be approved.

TCA Requirements:

  • Pursue Child Support Applicants must:
    • Provide all available information on any non-custodial parent(s)
    • Cooperate fully with Child Support Enforcement Agency and the State’s Attorney’s Office
      • Establishing paternity
      • Enforcing court orders
    Only certain circumstances may be determined as good cause for not meeting this requirement. Please Note: You cannot receive Child Support and Temporary Cash Assistance! When you receive TCA, you assign your right to receive Child Support to the State of Maryland, who will collect and retain payments owed by the non-custodial parent(s) for the duration you receive TCA.
  • Cooperate with Substance Abuse Screener
  • Participate in Work Activity
    • Prepares participants for independence through employment
    • Includes job readiness program, volunteer work experience placement, and/or vocational education/training Applicants must:
      • Begin before case is approved
      • Complete number of assigned hours each week
      • Provide attendance verifications on a weekly basis – Only certain circumstances may be determined as an exemption from this requirement.
Temporary Disabilities Assistance Program (TDAP)
Provides a time limited cash assistance program for individuals with a disability that prevents them from remaining in the workforce. Income for a spouse in the household will be used to determine eligibility (Except for SSI benefits) TDAP Requirements:

  • Cannot be working
  • Cannot have the capacity to work for at least 3 months
  • Cannot be receiving unemployment benefits
  • Disability (physical or mental) must be verified
  • May have to apply for SSI and SSDI
  • Must agree to reimbursement from SSI payment
  • Must be U.S. Citizen or legally admitted alien for permanent residency
Food Supplement, TCA, and TDAP
Electronic Benefits System (EBT)

  • Eligible households are issued an Independence Card, similar to a bank card, to use at the store.
  • Cash benefits can be accessed from the ATM.
  • Benefits are applied to the card monthly.
  • If you would like to check the balance on your card or request a replacement card, please call: 1-877-328-9677. Please do not call the local office with questions about your EBT card!
Emergency Assistance for Families & Children (EAFC)
  • Provides emergency cash assistance to families who need help paying an eviction notice, emergency fuel/heating shortage
  • Must have at least one related child under 18 living in the household
  • Must provide proof household can maintain on-going monthly rent and utilities
  • Available to a household only once in a 24-month period
Medical Assistance (Medicaid/MA)
  • Comprehensive health care insurance for aged, blind, and/or disabled adults and families with low income
  • Amount of coverage varies based on income, and assets for certain types of coverage
  • You MUST be US citizen or meet alien status and be a Maryland resident
Child Care Subsidy (CCS-formerly POC)
  • Provides financial help with child care costs to eligible, low income families.
  • If you apply, you will be notified by mail once the list has been opened.

CCS Requirements:

  • Working, participating in approved school or training activity, or receiving TCA
  • Pursue child support

What type of child care provider can I use?

  • Licensed day care center or home
  • Informal child care provider
  • Person must be at least 18 years of age
  • Person can be a relative or non-relative
    • If a non-relative, care must be provided in your home
    • Person must consent to background check by Child Protective Services (CPS)
What should I bring when I apply?
  • Proof of identity (driver’s license, Maryland ID card, etc.)
  • Social Security numbers for everyone in the household
  • Proof of address (lease, utility bill, etc.)
  • Proof of income (recent pay stubs, benefit letters, etc.) for everyone in the entire household
  • Proof of household expenses (recent utility bills, child care costs, recent doctor or hospital bills, etc.)

BCDSS Opens New Customer Service Office at Baltimore City’s MVA Branch

BCDSS is now serving residents at our new office, which is co-loacted inside the Baltimore City MVA branch at 5425 Reisterstown Road, Baltimore, MD 21215. Visit us Monday through Friday for help applying for benefits, checking the status of a recent application, updating an existing case, completing renewals, or for links to services. No appointment is required. Learn more by reading the press release.

IMPORTANT NOTICE FOR SNAP RECIPIENTS IN BALTIMORE CITY

Time Limit Rules for the Supplemental Nutrition Assistance Program (SNAP) have resumed for Baltimore City. If you don’t follow these rules, your SNAP benefits may decrease or end. To continue receiving SNAP benefits without interruption, all SNAP recipients in Baltimore City who are not exempt must meet the following program work requirements:

  • Work at least 80 hours a month. Work can be for pay, for goods or services (for something other than money), unpaid, or as a volunteer; or
  • Participate in a work program for at least 80 hours a month. A work program could be SNAP Employment and Training or another federal, state, or local work program; or
  • Participate in a combination of work and work program hours for a total of at least 80 hours a month; or
  • Participate in workfare for the number of hours assigned to you each month (the number of hours will depend on the amount of your SNAP benefit).
You may be exempt from the federal SNAP program work requirements if you are:
  • Are under 18 or age 65+
  • Are pregnant
  • Have a mental or physical condition that makes it hard to work
  • Live with a child under age 14
  • Participate in a drug or alcohol treatment program
  • Receiving Temporary Cash Assistance (TCA), Temporary Disability Assistance (TDAP), or Unemployment Insurance (UI), or have applied and are following UI rules
  • Qualify under the federal definition of Indian, Urban Indian, or California Indian
UPDATE: New Groups Now Covered

As of Nov. 1, 2025, the following groups are no longer automatically exempt and may now need to meet work requirements:
  • Adults between the ages of 55 and 64;
  • Adults who have children age 14 to 17 living in their home;
  • Veterans;
  • Young adults who aged out of out-of-home care under age 24; and
  • People who are unhoused.
What You Should Do:
  • Check your mail for letters about your case
  • Contact us if you have questions or need help
  • Tell us right away if something in your life changes
  • Ask about programs that can help you meet the requirement
We are here to help. Contact our Customer Care Team at 1-800-332-6347, go online to https://MarylandBenefits.gov/home/#/, or visit us in person at one of our offices or a Baltimore City CAP Center. Find the latest information on our page about important changes to SNAP.

BCDSS ABAWD Flyer
FAQs Flyer
SNAP E&T Referrals Flyer
SNAP E&T Referrals Flyer – Spanish


Sign up for SNAP Employment & Training Orientation

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Are you a SNAP participant in Baltimore City? If you are required to meet work requirements or want help with employment and training services, join us for orientation and see what we offer!

Sessions are held virtually on Google Meet most Wednesdays and Thursdays from 9:30 – 10:30 a.m.

Complete this brief form to schedule your orientation. Once scheduled, you’ll receive a Google Meet link with instructions to join.

We look forward to helping you build skills, explore job opportunities, and reach your employment goals.

Need to cancel or change an appointment you made? Email us at [email protected] or call 443-423-4300.

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Maryland Child Care Scholarship Program

The Child Care Scholarship (CCS) (formerly known as Child Care Subsidy) program helps eligible families in Maryland pay for high-quality child care and early education programs. Visit the Maryland Department of Education website money4childcare.com for more information.

Public Assistance to Entrepreneurship (PA2E)

Public Assistance to Entrepreneurship (PA2E) Program Logo

The Public Assistance to Entrepreneurship Program (PA2E) offers classes on starting a business. Courses are conducted virtually and/or in a classroom setting with other Department of Human Services (DHS) customers… Read More

Now Enrolling

Want help starting your small business? Check out Public Assistance to Entrepreneurship! Click or Scan the QR Code.

Public Assistance Centers

Public Assistance Customer Service | 1-800-332-6347

Location Address
Northeast Regional Office 2000 N. Broadway Street Baltimore, Maryland 21213
Dunbar-Orangeville Center 2919 E. Biddle Street Baltimore, Maryland 21213
Harbor View Center 18 Reedbird Avenue Baltimore, Maryland 21225
Hilton Heights Center 500 N. Hilton Street Baltimore, Maryland 21229
Penn-North Center 2500 Pennsylvania Avenue Baltimore, Maryland 21217

Eviction Assistance Supports

Are you facing an Eviction Notice? At BCDSS, we understand that many individuals experience unexpected hardships that make it difficult to keep up with rent.

Baltimore City CAP Centers can connect you to resources to help pay water bills, gas/electricity bills, and back rent. Visit https://www.bmorechildren.com/ or call 410-396-5555 for further assistance.

Emergency Assistance to Families with Children (EAFC) provides emergency cash assistance to families who need help paying an eviction notice, mortgage foreclosure, utility turn-off, or other emergency bills. These funds are available to a household only once every 24 months. Apply online at MarylandBenefits.gov. We also have dedicated customer service professionals waiting to assist you when you call 1-800-332-6347.