Baltimore City

Northwest office is closed until further notice

Why did my SNAP benefits decrease in March 2023?

In March 2020, Congress temporarily increased SNAP benefits by providing Emergency Allotments to help low-income individuals and families across the US deal with the financial hardships of the COVID-19 pandemic. These additional benefits ended Feb. 28. This means March 2023 SNAP payments will return to standard amounts set by the federal government.

We know this change may have a significant impact for many adults and families receiving SNAP. Click here for more information and links to food providers where you live, or call 2-1-1 Maryland.

BCDSS customer care teams are available onsite to assist families with applying for an Emergency Assistance to Families with Children (EAFC) grant.

NEW: Changes To Medical Assistance (MA) Renewal Notices

When the COVID-19 pandemic began in 2020, Marylanders who were eligible for Medical Assistance (also called Medicaid) continued to be covered, even if they are no longer eligible now. Starting in April 2023, if you are no longer eligible or need to renew your Medicaid coverage, the Department of Human Services will send you a notice in the mail when it’s your turn to renew.

What you can do now: Update your contact information.

Make sure we have your current mailing address, phone number, and email. This way, we will be able to contact you about your coverage. To update contact information online,, call us at 1-800-332-6347, or visit us in person.

BCDSS Eviction Assistance Program

We can assist you with paying your rent. To start a new application online, click here, or view our Frequently Asked Questions document for more information. The BCDSS Eviction Assistance Program office is located at 1510 N. Guilford Avenue, 21202.

Baltimore City CAP Centers can connect you to resources to help pay water bills, gas/electricity bills and back rent. Visit or call 410-396-5555 for further assistance.

For all services, visit us online! Use the website to apply for benefits, look up an existing SNAP, Cash or Medical Assistance case, check the status of your application, or submit case renewal documents. We also have dedicated customer service professionals waiting to assist you when you call 1-800-332-6347 or 443-423-6400.

Baltimore City
Brandi Stocksdale, LCSW-C

Baltimore City DSS Administration Building

Talmadge Branch Building 1910 N. Broadway Street Baltimore, Maryland 21213 Phone: 443-378-4600 TTY:443-378-6502
Hours of Operation: 8:30 a.m. – 5:00 p.m.

Baltimore City Office of Child Support

Baltimore City Office of Child Support-East 1900 Howard Street, Suite 102 Baltimore, Maryland 21218 Baltimore City Office of Child Support-West 2401 Liberty Heights Avenue (Mondawmin Mall) Baltimore, Maryland 21215 Hours of operation for the East and West locations: Monday, 8:00 a.m. – 5:00 p.m. (8:00 a.m. – 8:30 a.m. by appointment only)
Tuesday – Friday, 8:00 a.m. – 7:00 p.m. (8:00 a.m. – 8:30 a.m. by appointment only)
First & Third Saturdays, 9:00 a.m. – 12:00 p.m.

Contact Information

Service Phone
Administration 443-378-4600
Adoption & Foster Care 410-685-8231
Adult Protective Services 443-423-6612
Adult Services 410-361-5000
Child Protection Services 410-361-2235
(Available 24 hours)
Family Support Services 410-361-2235
(Available 24 hours)
Family Investment Administration 443-423-6400
The Family Invesment Administration assists people in need by administering a wide range of public assistance programs. Primarily, we help people in crisis. We help city residents access put food on the table through the Supplemental Nutrition Assistance Program (SNAP); we help people get medical coverage through Medical Assistance (MA); and we help link people to the Temporary Cash Assistance (TCA) and programs to help pay their heating bills.
Financial Assistance

New Child Care Scholarship Application Process – Easy to Apply

Get Money for Child Care

The Maryland State Department of Education recently launched a new fast track Child Care Scholarship (CCS) Application process. The fast track process shortens the scholarship approval wait time for families from 35 days to 3 business days to get help with child care expenses. Eligible families will receive a temporary scholarship for 60 days while their CCS application is processed. Scholarships are available for a child who is younger than 13, or an individual 13-19 years with a qualifying disability. Visit for more information and to apply today!

Public Assistance to Entrepreneurship (PA2E)

Public Assistance to Entrepreneurship (PA2E) Program Logo

The Public Assistance to Entrepreneurship Program (PA2E) offers classes on starting a business. Courses are conducted virtually and/or in a classroom setting with other Department of Human Services (DHS) customers… Read More

Now Enrolling

Text BOSS2021 to 555-888 for free Virtual Classes

Public Assistance Centers

Public Assistance Customer Service | 443-423-6400

Location Address
Northeast Regional Office 2000 N. Broadway Street Baltimore, Maryland 21213
Dunbar-Orangeville Center 2919 E. Biddle Street Baltimore, Maryland 21213
Harbor View Center 18 Reedbird Avenue Baltimore, Maryland 21225
Hilton Heights Center 500 N. Hilton Street Baltimore, Maryland 21229
Northwest Center 5818 Reisterstown Road Baltimore, Maryland 21215
Penn-North Center 2500 Pennsylvania Avenue Baltimore, Maryland 21217