New and Improved EBT Cards are Coming!
To make benefits more secure and easier to access, Maryland has transitioned to a new Electronic Benefits Transfer (EBT) card vendor, Fidelity Information Services (FIS). As part of this transition, online access will move from the ConnectEBT site to a new platform called ebtEdge.
Later this summer, we will be sending you a new, more secure EBT card. These cards use Europay, Mastercard, Visa (EMV) chip and tap technology, just like other credit or debit cards that you may have. These new cards will make it harder for thieves to take your information and will help keep your benefits safe — so you can keep using them.
While we make improvements, some changes are necessary to how your existing EBT card works.
Important Changes and Dates:
- We are excited to announce that Maryland’s weekend system update is complete! Our systems are back online and fully working. You can now use your EBT card to buy food or withdraw cash at stores and ATMs.
- Beginning Monday, May 18, manage your benefits by registering for a new account on the ebtEdge Cardholder Portal or by downloading the ebtEdge app.
iOS / Android - Beginning in July, Maryland will begin mailing new EBT cards to our cardholders. When you receive your new card this summer, follow the instructions in the envelope to activate it.
What You Need to Do:
- Set up your new ebtEdge account: Register for a new account on the ebtEdge website or by downloading the ebtEdge app (iOS / Android). If you’re having trouble, start with these step-by-step instructions.
- Beware of scams: Do not share your card information or PIN with anyone. State staff will never call or text you to ask for your EBT card number or PIN. The official state EBT website will never ask for your card number or PIN on its first page. Watch out for fake websites that look like the official EBT site. If you get suspicious calls, texts, or links asking for your EBT details, do not reply or enter any personal information.
- That’s it: You do not need to do anything with your current EBT card. Your PIN will stay the same, and you will be able to use your card again once the updates are complete.