MD THINK, ‘Maryland Total Human-services Integrated NetworK’ is a groundbreaking shared technology platform that will transform the state’s ability to deliver vital human services to Marylanders. MD THINK is a cloud-based shared services platform and data repository that will break down traditional silos and data barriers between state agencies and provide integrated access to programs administered by agencies including Department of Human Services (DHS), the Department of Juvenile Services (DJS), the Department of Labor, Licensing, and Regulation and the Department of Health.
A shared technology platform enables multiple agencies and applications to share technical services, such as Security and Master Data Management. Sharing these services using cloud-based technologies is cost-efficient because it eliminates the need for creating these services for each individual application. The result will be a transformational groundbreaking technology program that will modernize service
delivery to the citizens of Maryland.
The State believes that moving to a shared health and human services platform will provide multiple benefits for Marylanders, our state employees and our federal partners. The MD THINK cloud-based platform is expected to deliver significant cost savings, streamline program operations, and increase agency productivity. Most importantly, enhanced data analytics will better enable state agencies to deliver the highest levels of service to Marylanders. MD THINK also provides an integrated solution for eligibility determination, financial management, and resource management that easily shares data and reuses proven systems and business functions.
Creates a positive experience, serving Maryland’s citizens more effectively to achieve better outcomes
Uses a coordinated care approach from program to program providing a view into all the services a constituent receives to better plan and support their road to self-sustainment
Provides flexibility to respond to the ever-changing and improving Eligibility and Enrollment Information, Child Welfare Information and Child Support Information
Increased productivity allows caseworkers to reinvest time saved on administrative tasks
Caseworkers will be able to provide services to children and families with greater efficiency and effectiveness
Mobile system access will extend the caseworkers’ daily productive work time, improving overall case management effectiveness, allowing for more face-to-face client contact
Greater ability to provide analytics and reporting capabilities, allowing management to assess current policies and procedures
Allow for continuous improvement in the delivery of services and outcomes