Baltimore City

All BCDSS offices will be closed December 24–25, 2025.

  • Our Dunbar/Orangeville, Hilton Heights and Harbor View offices will reopen on December 26th for document drop-offs and EBT card replacements only.
  • Our NERO and Penn North offices will reopen on December 26th with full services. Baltimore Works! office will reopen on December 26th providing limited services.

If you are experiencing an emergency, please call 911. To report suspected child abuse or neglect, call 1-800-91Prevent (1-800-917-7383).


Todas las oficinas de BCDSS estarán cerradas del 24 al 25 de diciembre de 2025.

  • Las oficinas de Dunbar/Orangeville, Hilton Heights y Harbor View reabrirán el 26 de diciembre únicamente para la entrega de documentos y el reemplazo de tarjetas EBT.
  • Las oficinas de NERO y Penn North reabrirán el 26 de diciembre con servicios completos. La oficina de Baltimore Works! reabrirá el 26 de diciembre ofreciendo limitados.

Si tiene una emergencia, por favor llame al 911. Para reportar sospecha de abuso o negligencia infantil, llame al 1-800-91Prevent (1-800-917-7383).

Baltimore City DSS Administration Building

Brandi Stocksdale, LCSW-C

Director
Department of Social Services

Talmadge Branch Building
1910 N. Broadway Street,
Baltimore, Maryland 21213

All Customer Service Matters:

1-800-332-63470

Phone:

443-378-4600

TTY:

443-378-6502

Hours of Operation:

8:30 a.m. – 5:00 p.m.

Child Support Administration

Lori Keel

Executive Director,
Baltimore City CSA

Myra Davis

Division Director for
Special Projects &anp; Privatization

Baltimore City Child Support Administration-East

1100 E 33rd Street, Suite 201 C,
Baltimore, Maryland 21218

Baltimore City Child Support Administration-West

2401 Liberty Heights Avenue (Mondawmin Mall)
Baltimore, Maryland 21215

Hours of operation for the East and West locations:

East:

Monday – Thursday 8:00 am – 5:00 pm,
Friday 8:00 am – 7:00 pm

West

Monday, Tuesday, Thursday, Friday 8:00 am – 5:00 pm,
Wednesday 8:00 am – 7:00 pm,
2nd Saturday of the month 8:00 am – 12:00 pm

Customer Service:

1-800-332-6347

Director:

Lori Keel

Division Director for Special Projects & Privatization

Myra Davis

Email:

csa.baltcitydir@maryland.gov

Form Submission:

DHS_CSAformsubmission.baltimorecity@maryland.gov

Fax:

Child Support Information and Resources

Automated Customer Service Payment information:

1-844-324-3855

Drop box available at entrance for DOCUMENTS only.

Payments:

Send a check/money order (payable to: Maryland Child Support Account):
PO Box 17396
Baltimore, MD 21297-1396 (Please include your case number on your remittance)

Pay Electronically:

https://md.smartchildsupport.com/

Pay By Phone:

1-844-324-3855

Lead Attorney – Assistant Attorney General

Michelle Weisfeld

Sheriff:

Contact Information

Service Phone
Administration 443-378-4600
Adoption & Foster Care 410-685-8231
Adult Protective Services 443-423-6612
Adult Services 410-361-5000
Child Protection Services 1-800-91Prevent (1-800-917-7383)
(Available 24 hours)
Family Support Services 1-800-91Prevent (1-800-917-7383)
(Available 24 hours)
Family Investment Administration 1-800-332-6347
The Family Invesment Administration assists people in need by administering a wide range of public assistance programs. Primarily, we help people in crisis. We help city residents access put food on the table through the Supplemental Nutrition Assistance Program (SNAP); we help people get medical coverage through Medical Assistance (MA); and we help link people to the Temporary Cash Assistance (TCA) and programs to help pay their heating bills.
Financial Assistance

IMPORTANT NOTICE FOR SNAP RECIPIENTS IN BALTIMORE CITY

Time Limit Rules for the Supplemental Nutrition Assistance Program (SNAP) have resumed for Baltimore City. If you don’t follow these rules, your SNAP benefits may decrease or end. To continue receiving SNAP benefits without interruption, all SNAP recipients in Baltimore City who are not exempt must meet the following program work requirements:

  • Work at least 80 hours a month. Work can be for pay, for goods or services (for something other than money), unpaid, or as a volunteer; or
  • Participate in a work program for at least 80 hours a month. A work program could be SNAP Employment and Training or another federal, state, or local work program; or
  • Participate in a combination of work and work program hours for a total of at least 80 hours a month; or
  • Participate in workfare for the number of hours assigned to you each month (the number of hours will depend on the amount of your SNAP benefit).
You may be exempt from the federal SNAP program work requirements if you are:
  • Are under 18 or age 65+
  • Are pregnant
  • Have a mental or physical condition that makes it hard to work
  • Live with a child under age 14
  • Participate in a drug or alcohol treatment program
  • Receiving Temporary Cash Assistance (TCA), Temporary Disability Assistance (TDAP), or Unemployment Insurance (UI), or have applied and are following UI rules
  • Qualify under the federal definition of Indian, Urban Indian, or California Indian
UPDATE: New Groups Now Covered

As of Nov. 1, 2025, the following groups are no longer automatically exempt and may now need to meet work requirements:
  • Adults between the ages of 55 and 64;
  • Adults who have children age 14 to 17 living in their home;
  • Veterans;
  • Young adults who aged out of out-of-home care under age 24; and
  • People who are unhoused.
What You Should Do:
  • Check your mail for letters about your case
  • Contact us if you have questions or need help
  • Tell us right away if something in your life changes
  • Ask about programs that can help you meet the requirement
We are here to help. Contact our Customer Care Team at 1-800-332-6347, go online to https://MarylandBenefits.gov/home/#/, or visit us in person at one of our offices or a Baltimore City CAP Center. Find the latest information on our page about important changes to SNAP.

BCDSS ABAWD Flyer
FAQs Flyer
SNAP E&T Referrals Flyer
SNAP E&T Referrals Flyer – Spanish


Sign up for SNAP Employment & Training Orientation

60 years banner

Are you a SNAP participant in Baltimore City? If you are required to meet work requirements or want help with employment and training services, join us for orientation and see what we offer!

Sessions are held virtually on Google Meet:

Tuesdays, Wednesdays and Thursdays

9:30 – 10:30 AM

2:30 – 3:30 PM

Complete this brief form to schedule your orientation. Once scheduled, you’ll receive a Google Meet link with instructions to join.

We look forward to helping you build skills, explore job opportunities, and reach your employment goals.

Need to cancel or change an appointment you made? Email us at bcdss.abawd@maryland.gov or call 443-423-4300.

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Maryland Child Care Scholarship Program

The Child Care Scholarship (CCS) (formerly known as Child Care Subsidy) program helps eligible families in Maryland pay for high-quality child care and early education programs. Visit the Maryland Department of Education website money4childcare.com for more information.

Public Assistance to Entrepreneurship (PA2E)

Public Assistance to Entrepreneurship (PA2E) Program Logo

The Public Assistance to Entrepreneurship Program (PA2E) offers classes on starting a business. Courses are conducted virtually and/or in a classroom setting with other Department of Human Services (DHS) customers… Read More

Now Enrolling

Want help starting your small business? Check out Public Assistance to Entrepreneurship! Click or Scan the QR Code.

Public Assistance Centers

Public Assistance Customer Service | 1-800-332-6347

Location Address
Northeast Regional Office 2000 N. Broadway Street Baltimore, Maryland 21213
Dunbar-Orangeville Center 2919 E. Biddle Street Baltimore, Maryland 21213
Harbor View Center 18 Reedbird Avenue Baltimore, Maryland 21225
Hilton Heights Center 500 N. Hilton Street Baltimore, Maryland 21229
Penn-North Center 2500 Pennsylvania Avenue Baltimore, Maryland 21217

Eviction Assistance Supports

Are you facing an Eviction Notice? At BCDSS, we understand that many individuals experience unexpected hardships that make it difficult to keep up with rent.

Baltimore City CAP Centers can connect you to resources to help pay water bills, gas/electricity bills, and back rent. Visit https://www.bmorechildren.com/ or call 410-396-5555 for further assistance.

Emergency Assistance to Families with Children (EAFC) provides emergency cash assistance to families who need help paying an eviction notice, mortgage foreclosure, utility turn-off, or other emergency bills. These funds are available to a household only once every 24 months. Apply online at MarylandBenefits.gov. We also have dedicated customer service professionals waiting to assist you when you call 1-800-332-6347.