Any custodian of a minor child is eligible for services. This includes parents, aunts, uncles, grandparents, court-appointed guardians, or others who are caring for a child. The services available include establishing paternity for their child(ren), establishing a court order for child support and/or medical support or collecting current or past due child support payments.

The non-custodial party may also apply for child support services to determine paternity of a child born out of wedlock, to sign up for voluntary wage withholding of child support, or to request modification of the child support ordered amount.

1. Searching for the other parent
2. Legally establishing paternity
3. Obtaining a court order for child support and health insurance
4. Collecting support payments
5. Enforcing the court order
6. Reviewing and adjusting the court ordered support amount

The following services are NOT available through your local child support office. Contact private counsel for help with these issues:

1. Divorce actions
2. Legal advice
3. Property settlements
4. Visitation and custody issues
5. Collection of private attorney’s fees

If you receive Temporary Cash Assistance (TCA) or Medical Assistance, child support services will be provided free of charge. If not, you will need to complete an application for child support services with your local child support office and pay an application fee of $15 with the submission of your application. To have an application mailed to you, or for further information, please contact the Child Support Administration at 800-332-6347 (TTY 1-800-735-2258). A separate application is required for each case. In addition to the $15 application fee, your case will be charged an annual $15, charged after you receive $3,500 in child support collections for that year, assuming your case meets certain conditions.

Maryland law requires customers who have never received Temporary Cash Assistance (TCA) for a related child support case to pay a $15 annual collection fee. You must pay the $15 annual collection fee if:

• You have received at least $3,500 of child support within a 12 month period beginning October 1st of each year, and
• You have never received TCA for that child support case.

You have not received at least $3,500 of child support within a 12 month period beginning October one of each year, or
• You have received TCA for that child support case.

Required information to begin a case:

1. Full name and last known address of both parents and any other names each person is known by (for example, nicknames, aliases, etc.)
2. Dates of birth and Social Security numbers for both parents
3. Marriage license, separation order, divorce decree, protective or restraining order involving either parent, other support order, Affidavit of Parentage, or any other legal documents where paternity has been acknowledged

Helpful information to process a case:

1. Children’s birth certificates and Social Security numbers
2. Any other additional information about the other parent which provides information about where he or she lives or works
3. A physical description with the most current photograph of the other parent
4. Name and address of the current or most recent employer of both parents

The Maryland Child Support Administration has a toll-free Maryland Child Support Customer Care Center (1-800-332-6347, TTY 1-800-735-2258) to handle all of your general questions and provide payment information. The Customer Care Center can accept requests for payment history, address changes, employment changes, and requests for enforcement of a court order.

If the information or assistance you need cannot be provided by the Customer Care Center, a work order will be prepared and emailed to your case specialist. After your case specialist reviews your case and takes appropriate action, you will be contacted within 20 days if necessary. If a work order is a priority matter, such as an issue for an upcoming court date, a driver’s license suspension, or an employer with a wage lien question, you will be contacted within 48 hours.

Please allow 10 working days after a hearing date for updated information regarding your account to be posted to the case file. Please note: your calls will not be forwarded to the local child support office on a routine basis.

Inquiries about your child support case are best handled through the Customer Care Center. The number is 1-800-332-6347 (TTY 1-800-735-2258).

Your child support office will work to establish paternity, collect support for the child, or resolve any issues you may have with your case, even if one parent lives in another state or country.

Cases are not handled the same way in all states. While all states have the same goals of establishing paternity and child support orders and enforcement of child support orders, each state has its own child support process and its own methods of calculating child support.

Generally, a child support order will be established within 90-180 days. Several factors may delay the establishment process: the noncustodial party lives out of state, cannot be located and served with a summons, is incarcerated, fails to appear for a settlement conference or a court hearing, or if there are problems verifying income. If the parents are willing to cooperate with each other and can provide all necessary and useful information at the beginning of the case, the case can be registered more quickly and proceed to a hearing or agreement quickly.

A person must be personally served with the notice of the proceedings to establish child support. Current and accurate information about the non-custodial party’s residence and mailing address is essential. The longer it takes to locate and personally serve the person, the longer it will take to establish a child support order. The Child Support Administration and your local child support office are required to follow all deadlines set by federal regulations and Maryland statute for processing your case. When one of the parents lives in another state, the other state’s statutes and regulations also affect how long it takes to complete each step in the process.

If the location of the non-custodial party is unknown, the child support office will conduct a search. To do this successfully, we need as much information about that parent as possible. The more information you provide, the easier it will be to find the other parent. The following conditions make it more difficult to locate the non-custodial party.

1. Lives out of state
2. Is not working
3. Is self-employed
4. Works under assumed names or multiple Social Security numbers
5. Changes jobs often
6. Works for cash

In all cases, the child support specialist will try to locate the non-custodial party by checking federal, state and local sources to find the mailing address, employment or assets of the non-custodial party. The child support specialist will follow up on information you provide on the application form.

Your child support office has lawyers who will take your case to court, so you may not need to hire an attorney. Your local child support office will ask the court to order current child support as well as genetic testing costs, medical support and a provision for an immediate income withholding from the non-custodial party’s wages.

In order for the child support agency to collect child support or enforce an obligation, there must be a court order, signed by a judge. If your agreement has been incorporated into a court order or divorce decree, it can be enforced. Otherwise, your separation agreement may be used as a piece of evidence in requesting the court to establish a child support order. You may use private legal counsel to enforce the written contractual agreement between you and the other parent.

Maryland uses an income share model for its child support guidelines. The guidelines also take into account the income of both parents, number of children, cost of health insurance for the child(ren), current child support being paid for other child(ren), alimony being paid, alimony being received, the cost of daycare, and the cost of extraordinary medical expenses for the child(ren).

If you receive Temporary Cash Assistance (TCA), any child support payments collected will be retained by the state as reimbursement for that benefit. However, if you stop receiving TCA, both current support payments and any payments made toward arrears will be sent directly to you. If you have never received TCA, all child support payments collected will be sent to you. These payments can be provided via a debit card, deposited directly into your bank account or mailed. For assistance with receiving a debit card, setting up direct deposit or check payments, contact our Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258).

You have three options for receiving your child support payments:

• Way2Go Prepaid MasterCard: The Maryland Child Support Administration offers the Way2Go Prepaid MasterCard, which is a debit card that provides a convenient way to access your child support funds. If you don’t choose direct deposit, you will automatically receive the Way2Go card approximately 30-45 days after your first payment by check.
• Direct Deposit: If you prefer, you can sign up for direct deposit. This method allows payments to be transferred directly into your checking account, which can be faster and more secure than receiving a check. You can enroll in direct deposit online via your MarylandBenefits account or by mailing a completed Child Support Direct Deposit Authorization Form.
• Check Payments: If neither the Way2Go card nor direct deposit works for you, check payments are available under certain conditions. However, checks are less secure, and their delivery can be slower. Paper checks can be requested if you face specific hardships such as financial difficulty, being far from ATMs, language barriers, or having a disability.

Yes, you can use the Way2Go Prepaid MasterCard to receive your child support payments. The Way2Go card is automatically issued if you do not choose direct deposit. It allows you to access your funds 24/7, make in-person or online purchases, pay bills, and withdraw cash from ATMs. You must activate the card using the Way2Go Card mobile app, GoProgram.com, or by calling 1-844-768-0043. If you were a former EPiC cardholder, note that EPiC cards have been deactivated, and remaining funds were sent by check.

Yes, direct deposit is an option for receiving your child support payments. Direct deposit transfers your payments directly into your checking account, offering a secure and efficient alternative to receiving checks. To enroll in direct deposit, you can apply online through the MarylandBenefits Consumer Portal or by mail using the Child Support Direct Deposit Authorization Form. Make sure to include a voided check and a copy of your identification when applying by mail. If you have any trouble with the online application, you can request a direct deposit application to be mailed to you or visit a local Child Support office.

Yes, receiving child support payments by check is possible, but it is generally less secure and can result in slower delivery. You may choose to receive checks if you are unable to use the Way2Go card or direct deposit due to specific hardships. These conditions include financial difficulties, living far from ATMs or banks, having a language or reading barrier, or having a disability. To request check payments, contact the Customer Call Center or your local Child Support Office to claim a hardship. Ensure that CSA has your updated contact information to avoid any disruptions in receiving your payments.

No, that money cannot be attached. The very nature of “under the table” wages means those wages are not subject to payroll taxes or income withholding because the employer is not doing the necessary record keeping or paperwork.

Attaching earnings of a self-employed person requires the cooperation of the self-employed person to arrange for payroll withholding.

Maryland law requires the person paying support to notify the court within 10 days of any change in address or employment. Maryland law also requires the person receiving support to notify the court within 10 days of any change in address. You may do so by notifying your local child support office by contacting the Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258), or by notifying your local office in writing by mail or fax along with a clear copy of your photo ID. Please include your nine digit case number on all correspondence.

If you were not married at the time your child was conceived or born, your child support office will help you establish paternity. Establishing paternity is important for several reasons:

1. It will establish a father-child relationship, enable your child to benefit from that relationship, and strengthen your child’s sense of identity
2. It will allow the father’s name to be listed on the child’s birth certificate
3. It will give the father the right to seek child custody and visitation through a court action and to be consulted about adoption
4. It will give the child the right to important benefits from both parents; such as financial support, inheritance, social security, veteran’s benefits, life insurance and health insurance
5. It will make it easier for the child to learn the medical histories of both parents and to possibly benefit from medical insurance through a parent’s employer, union or military service
6. Paternity must be established before the court can order child support

If the father acknowledges paternity, it is not always necessary to have a court trial.
Either parent may apply for paternity establishment without filing for child support. To have an application mailed to you or for further information, contact Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258).

If paternity has not been established either the custodial party or alleged father may request genetic testing. The child support office will schedule genetic testing which is usually done at the child support office. The cost of genetic testing varies across the state. The average cost of the test is $120.

The mother, child and the alleged father will be scheduled for a genetic testing appointment. Currently, this is done by collecting a DNA sample from the inside of the cheek by gently rubbing. There is no need to collect a blood sample and needles are not used in this process.
If an Affidavit of Parentage was signed in the hospital at the time the child was born, or if there is already a court order establishing paternity, the local child support office cannot disestablish paternity. You may contact an attorney. If the child was born during the time the parents were married, the husband is presumed to be the father of the child. You may wish to contact an attorney for legal advice.

The Court has the authority to award support retroactive to the date a complaint is filed with the court. The court may give the non-custodial party credit for any financial contribution made for the children since the filing date of the case.

You have the right to request a review for a modification if there has been a change in circumstances since the order was entered, or if three years have passed since the order was entered or last reviewed for modification. Examples of changes in circumstance that may be grounds for a modification are: significant changes in income, changes in work-related day care cost, changes in health care costs, a change in custody, or a change in the financial needs of the child. Contact the Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258) for additional information.

The child support order will remain in effect unless and until it is modified. If either parent requests a modification, the Court may consider the obligations of each parent to support other children. If there is a support order for other children the amount of support will be considered in the guidelines calculation.

When custody of the child changes the child support case specialist must be notified in writing about the change, stating who now has custody of the child. A copy of the court order stating that there has been a change in custody or school enrollment information should be provided to show that custody has changed.

Contact the Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258) for further information.

Contact the Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258) if you are not receiving payments as ordered.

If the noncustodial party does not pay on time, or does not pay in full, your child support office will initiate the following automated enforcement actions:

1. Withhold child support from wages and unemployment benefits, Workers’ Compensation claims, etc.
2. Intercept federal and state tax refunds to pay child support arrears
3. Report parents owing past-due support to credit bureaus
4. Refer parents owing past-due support to the Motor Vehicle Administration for driver’s license suspension
5. Intercept Maryland lottery winnings to pay child support arrears
6. Garnish accounts at financial institutions
7. Request the suspension or revocation of a professional or recreational license
8. Deny the issuance or renewal of a passport

The child support office may also initiate contempt of court proceedings against that parent if it appears the parent has the present ability to pay support.

Contact the Customer Care Center at 1-800-332-6347 (TTY 1-800-735-2258) for additional information.

A non-custodial party will be certified for state tax offset if the arrears are $150 or more, and are equal to or greater than two times the monthly support order. Certification for federal tax offset will occur if arrears are $500 or more, and are equal to or greater than two times the monthly support order. Certifying a case for tax offset is not a guarantee that a payment will be received.

A purge/bond amount is generally set on the warrant. You can contact the court or your local office for payment information.

Contact the Customer Care Center at 800-332-6347 (TTY 1-800-735-2258).

Federal law states that payments received by income withholding must be divided among all of the non-custodial party’s cases giving priority first to current support, then to arrears. Payments are divided automatically by the Child Support Administration. Even though the amounts received each month may differ, at the end of the year the custodial party should receive the total court ordered amount of child support provided payments are made as ordered on a regular and consistent basis provided that the noncustodial party earns enough to satisfy all of the support obligations.

What is an overpayment on my current account?

An overpayment occurs when the account balance is greater than one month worth of the court
ordered support obligation, and a noncustodial party has submitted payment or income is withheld
by an employer greater than the combined support ordered amounts or balances.

What happens if my current account has an overpayment?

When you have a credit balance of greater than one month, any monies received in excess of the
combined support ordered amounts or balances will be held in a Futures account. This allows the
overpayments to age and potentially be automatically refunded to the noncustodial party if not
disbursed within 60 days of receipt.

When will monies in Futures be applied to my accounts if a full payment has not been
received?

Monies in Futures are applied to your accounts at the end of the charging cycle as based on your
court ordered date. This provides the noncustodial party the opportunity to make his/her child
support payments in accordance with the court order.

What about voluntary payments made by the noncustodial party above and beyond the
regular monthly child support payment?

The Child Support Administration does not consider a direct voluntary payment and/or gift to the
custodial party to be an overpayment and cannot credit the noncustodial party’s account unless
directed by the court. The noncustodial party should provide any additional voluntary payments or
gifts (above and beyond the court directed monthly support amount) directly to the custodial party
or child(ren). Otherwise, after 60 days it may be automatically refunded to the noncustodial party.

Will I continue to receive my current child support even if I have a credit balance?

Yes, if your current account has an overpayment, each month you will still receive up to your court
ordered amount of child support.